All of the holidays/tours by The Vegan World on behalf of The Sport and Travel Group are sold subject to the following conditions:
When you make your booking you must pay a deposit to the value of 20% of your holiday price. Please note that we take all major cards (with the exception of AMEX). We do levy a 2% surcharge for any deposit or balance paid by a commercial or corporate card.
Personal payments are accepted by credit card, debit card or direct bank payment in GB Pounds, Euros or US Dollars. For bookings made within 28 days of departure full payment will be accepted by direct bank payment only. Payments using a commercial credit card may be accepted but a supplement of 2% will be added. The final balance is due 2 months prior to the event commencement or as shown on your invoice. If not paid by the said date your booking may be subject to cancellation by us and liable to full cancellation charges as shown on your invoice.
The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By paying monies to The Sport and Travel Group Ltd, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us. You may make a booking by telephone or online.
A contract will come into existence once we send your confirmation invoice.
We must receive the balance of the holiday cost not less than 2 calendar months before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges up to 100% of the invoice total in accordance with the cancellation charges set out below. It is therefore very important to pay before the deadline.
If the balance is paid after the due date, we reserve the right to levy a late payment fee of 2%. If booking within 2 months of departure, the full cost of the holiday must be paid at the time of booking.
We can accept a maximum of 3 balance payments for any one individual invoice. If more payments are made then an administration charge of £5.00 per extra payment will be levied. Please check your confirmation account, tickets, final itinerary and all other documents you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
The price of your holiday is that shown on your confirmation invoice, and is fully guaranteed and will not be subject to any surcharges other than any consumer levy or other new tax, duty or levy being introduced or the rate or application of any existing tax, duty or levy being increased or extended. This guarantee is subject to the conditions of payment being adhered to. We do however reserve the right to increase or decrease the web prices at any time.
If You Alter Your Booking:
If you decide to alter any booking details after we have accepted your booking and providing we are informed not later than two months prior to departure, a £35.00 – £50.00 administration fee per change (according to the additional administration required) will be charged, plus any fees levied by other supplies. However, any change requested within two months will be treated as a cancellation and will be subject to charges below.
If You Cancel Your Booking:
If you or any member of your party wish to cancel your booking or any part of it once it has been confirmed, you must do so by written notification to The Sport and Travel Group Ltd. To compensate The Sport and Travel Group Ltd. for the expense of processing your booking, and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee as set out below. The amount payable depends on when we receive your written notice of cancellation – the more notice you give the less we will charge.
Amount of cancellation fee (shown as % of the total holiday price, excluding green fees and / or flights in certain instances):
57+ days = DEPOSIT
43 – 56 days = 50%
22 – 42 days = 75%
0 – 21 days = 100%
If some members of your party are forced to cancel, cancellation charges will be levied. Remaining passengers in the party must pay any increased costs for the holiday (eg under-occupancy charges on rooms).
Changes & Cancellation by The Sport and Travel Group Ltd:
Occasionally it may be necessary to amend the arrangements you have selected and we reserve the right to do so at any time. Most of these changes are minor, but where they are substantial we will inform you as soon as possible.
If a tour is very low in numbers two months before departure, it may become unviable to operate. If this is the case, we will notify you at this time and you will be given the option of either: a) a full refund of monies paid by you to The Sport & Travel Group Ltd or b) alternative arrangements within the area of the original tour.
A substantial change is one that we make to your holiday arrangements before departure that involves a change of your accommodation. You then have the choice of either: (a) accepting the changed arrangement as notified to you; (b) purchasing another available holiday from The Sport & Travel Group Ltd. (c) cancelling your holiday with a full refund.
Compensation payments do not apply where performance of our contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of schedules by suppliers and similar events beyond our control.
Please note all special requests clearly on the booking form at the time of booking. We will pass these on to the supplier(s) concerned.
We have taken all reasonable steps to ensure that proper arrangements have been made for the holidays offered, and accept full responsibility for the quality of your holiday as confirmed to you. The Sport and Travel Group accepts responsibility for the acts or omissions of its employees, agents, suppliers and subcontractors whilst acting within the scope of or in the course of their employment, agency or contract of supply. In the event that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of our staff, agents, suppliers or their employers, we accept full responsibility as understood in English Law. We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. All holiday arrangements are subject to the conditions of the relevant supplier, some of which limit or exclude the supplier’s liability to you, usually in accordance with international conventions. You are deemed to have accepted these conditions, which are available on request from the suppliers direct.
It is a condition of our accepting your booking that you have adequate personal travel insurance.
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of a major change.
Car Hire & Transfers:
Details of car insurance cover and any extra charges will be advised at the time of booking. Where a car is booked, unless otherwise specified in your travel documents, it will be waiting for you at the airport and should be returned there at the end of the holiday. If you want to have your car delivered to your accommodation, an extra charge may be payable. Each car hire company has its own terms concerning the provision and payment of petrol, which is not included in the holiday cost. Cars will be insured locally subject to local requirements and will be equipped in accordance with that country’s laws. We have arranged car hire with reputable car rental firms whose standard form of contract (which may limit or exclude the car hire firm’s liability to you) you will be asked to sign on arrival. This specifies the minimum required insurance cover (note: if personal accident insurance is required it is payable on collection of the car). Out of hours charges and insurance excess waivers may be payable – again we will advise you. You should be aware that in certain countries insurance cover will be invalidated if the driver is found to be under the influence of drugs or alcohol. Further, car hire firms reserve the right to refuse to hire a car if in their opinion you are or appear to be under the influence of drugs or alcohol. Additional drivers may be added to a car rental contract at the point of rental subject to proof of identity and possession of a valid driving licence.
If you prefer not to drive on holiday, we can arrange transfers for you. All transfer prices are based on groups arriving on the same flight, supplements may apply if your group is arriving on different flights. When airport transfers are quoted, it is assumed you will be flying to the nearest airport to your accommodation.
If You Wish To Complain:
Should you have a complaint, you must discuss it at the time with the tour leader (if applicable), hotel, restaurant, transfer company or car rental company, or with us. We are unable to consider complaints or claims for compensation if we have not been notified during your stay. All complaints must be received in writing within 14 days of your departure from the hotel.
Should you feel your complaint has not been handled correctly, you have the right to use ABTA’s Arbitration Scheme https://abta.com/holiday-help-and-complaints/abtas-adr-scheme
Tickets & Documents:
Your travel itineraries, documents and vouchers will be emailed to you approximately 10 days prior to travel. Please check your documents thoroughly when you receive them.
Passports, Visas & Health Requirements:
It is your responsibility to ensure you are in possession of a valid passport and, if necessary, any visa. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. Please note receipt of a booking overview email does not constitute a confirmation invoice.
For your security:
All monies paid to The Sport and Travel Group Ltd are protected by our bond provided to ABTA. Our ABTA number is Y1665.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, please click here